1. Who provides BoxRate
UPCSELL LLC, a New York limited liability company, is the seller and licensor of BoxRate. In these terms, “we,” “us” and “our” mean UPCSELL LLC; “you” means the individual or organization accepting the agreement. BoxRate is the product name.
Contact us at support@getboxrate.com about licensing, orders or these terms. Our website is getboxrate.com.
This agreement covers the website and the installation and use of BoxRate, including trial, Standalone and Network licenses. An authorized person must accept on behalf of an organization. Your accepted order and any separately signed agreement identify the rights purchased. A separately signed agreement controls where it expressly overrides these terms.
2. License and ownership
BoxRate is licensed, not sold. Subject to your entitlement and this agreement, we grant a limited, nonexclusive license for your own personal or internal business use. We retain the software’s intellectual property rights; you retain ownership of your business data.
Your order and signed license identify your edition, licensed host, term and limits. The license controls technical access, while your accepted order establishes the commercial rights purchased. Contact support if those records conflict; an administrative error does not reduce rights expressly sold to you.
3. Standalone and Network
Standalone: one assigned Windows PC. This license does not authorize a shared installation serving other computers.
Network: one assigned Windows hosting PC serving authorized users of the licensed organization through supported browsers. The user limit is the one stated in your order or license; an unlimited-user entitlement does not authorize additional hosting PCs.
You may keep reasonable installer, license and data backups for recovery. Backups do not authorize extra operational installations. Public resale, sublicensing or hosting for unrelated organizations requires written permission.
4. The 14-day trial
The standard trial is 14 inclusive calendar days. The license’s issue date is day one, which may be a partial day. Access ends at midnight immediately after the final date in the time zone recorded in the signed license.
One trial is permitted per PC and organization. Reinstalling, creating another account or restoring a backup does not restart it. Support may approve a reset for a legitimate reason; reset history is retained.
The trial does not automatically charge you or become a subscription. After expiry, licensed rating features are blocked until a valid license is activated. Purchasing a license does not require reinstalling the application. Trial expiry does not itself delete your local business data.
5. Paid terms, support and updates
A license sold as permanent has no scheduled license expiration, subject to the host restrictions, activation requirements and valid termination provisions here. A dated paid license ends at midnight after its stated expiry date in its signed time zone.
Support and update coverage are separate from the license term. Where your order includes 12 months of support and updates, renewal afterward is optional. Coverage expiry alone does not terminate an otherwise valid permanent license. Response times, custom work and future modules are included only when expressly promised.
A permanent base license does not guarantee every future feature, indefinite carrier-service availability or all future versions. Shipping, labels, LTL and other future modules are included only when your order expressly includes them.
6. Activation and offline access
Initial online activation is required before licensed rating features work. The app normally checks in daily and when you request a check. Checks use the license status, Machine ID, Installation ID, software version and activation credentials.
A successful check issues a signed access pass, valid for up to 30 days and never beyond a trial or dated license’s end. The actual signed expiry controls. A service outage alone does not revoke a license: an existing valid pass may continue until it expires. After expiry, a successful online check is required.
A verified revocation, account restriction or activation conflict may block access earlier. A refunded or revoked license may technically keep working offline until its existing pass ends; that delay does not authorize use after the entitlement ends.
Do not alter clocks, license files or activation credentials to bypass access controls. Contact support about legitimate clock drift or activation problems.
7. Moving or reinstalling
Licenses are assigned to a Machine ID. Use the portal’s host-transfer process or contact support before moving a license, and retire the previous operational installation.
A reinstallation may require approval of a replacement Installation ID. Restore operations still require license validation and activation. You are responsible for backups and for securing your PCs, accounts and network.
8. Carrier services and permitted use
You must hold the carrier accounts, API permissions and agreements needed for your use. Supply accurate shipment details and verify important assumptions. Rates are estimates rather than guaranteed final invoices: dimensions, actual weight, address corrections, surcharges, taxes and carrier adjustments may change the final charge.
Carrier availability and API changes are outside our control. Carrier names and logos belong to their respective owners. BoxRate is not affiliated with or endorsed by FedEx, UPS or USPS.
Do not distribute licenses or activation credentials to unauthorized users, exceed your entitlement, bypass licensing or trial limits, interfere with services, or use BoxRate unlawfully. Copying, modification, reverse engineering and redistribution require permission except where applicable law preserves those rights. Third-party components retain their own licenses and notices.
9. Payments and refunds
Prices, taxes, edition and support coverage are displayed before payment. Our Refund Policy provides a 30-day refund window for new paid license purchases, alongside any mandatory legal rights.
A full refund ends the refunded license entitlement and results in revocation. A refund of separately purchased support does not by itself end an independently valid permanent license. Partial refunds have the effect stated in the refund decision.
We may restrict access related to suspected fraud, unauthorized use or disputed payment while reasonably reviewing the issue. Contact support if you believe a restriction is incorrect.
10. Privacy and communications
Our Privacy Policy explains account, payment, activation and support information. Local installation does not mean that no information leaves your PC: live carrier requests and licensing checks require online services.
Do not send carrier credentials, API secrets, passwords, signing keys or verification codes in ordinary support messages. Acceptance of these terms is not permission for unrelated marketing.
11. Service limits and warranties
To the extent permitted by applicable law, and except for express written warranties we provide, BoxRate is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement to the extent those disclaimers are lawful.
We do not guarantee that rate estimates will match final carrier charges or that software and third-party services will be uninterrupted or error-free. Nothing in this agreement excludes an express promise in your order, liability that cannot lawfully be excluded, or mandatory consumer rights and remedies.
12. Suspension and termination
We may suspend or revoke affected access for expiry, a refunded purchase, unauthorized duplication, fraud or material breach. Where reasonably practicable, we will notify you and provide a reasonable opportunity to correct a remediable breach. Immediate restriction may be appropriate for fraud, security threats or unauthorized license distribution.
Support expiry alone is not grounds to revoke a permanent license. Contact support to challenge an incorrect restriction. When an entitlement ends, stop using the affected features; retaining an archival backup or business data does not authorize reuse of a revoked license.
13. Changes and disputes
Revised terms may apply to future purchases or changed offerings. Posting a revision alone does not establish your acceptance of a material change. We will not retroactively shorten a purchased permanent term, remove purchased edition rights or convert it into a subscription by updating this page.
Please contact support first so we can try to resolve a dispute. This agreement does not impose mandatory arbitration, a class-action waiver or an exclusive court venue. Applicable law and mandatory legal rights remain in effect. If a provision is unenforceable, the remainder continues to the extent permitted by law.