Information we receive
When you create an account, request a demo, buy a license or contact support, we receive the information needed for that interaction. This may include your name, company, email, optional phone number, request text, account identifiers, sign-in records and order history.
License and activation records include the licensed PC’s Machine ID, Installation ID, license identifiers, edition, coverage dates, trial eligibility, software version, activation status and check-in times. Support actions such as a trial reset or host replacement also have an audit history.
Our hosting and security providers may process IP addresses, browser information, request times and other technical data needed to deliver and protect the website. Do not include carrier passwords, API keys, payment-card details or verification codes in messages.
How information is used
We use information to authenticate accounts; issue and activate licenses; apply trial limits; process purchases and refunds; arrange demos; answer support requests; maintain records; and investigate fraud, misuse or security incidents.
A trial reset does not erase the previous trial record. Historical trial, activation and administrative records support eligibility checks, licensing recovery and accountability. We contact you about the requests and services you use; asking for support is not agreement to unrelated marketing.
Local data and carrier requests
BoxRate’s application settings and working data are held in your Windows installation or office environment. Obtaining rates, verifying addresses and tracking packages sends the information required for those operations to the carriers you connect.
Online licensing checks send licensing and installation information to the activation service. Information you choose to send in a support message or attachment is received by our support service. We cannot promise that all application information remains offline.
Your carrier’s own terms and privacy notices govern its processing. Review them before sending shipment, address or tracking information.
Payments and service providers
Payments are handled through Stripe’s hosted checkout. Stripe receives payment and billing information directly; the BoxRate checkout integration does not collect your full card number or card security code. We receive order, payment status, receipt, refund and related transaction references.
Cloudflare provides website, database, file storage, security and related delivery services. Email delivery providers process messages such as verification codes and support communications. If you choose Google sign-in, Google participates in authentication. Downloading an installer hosted on GitHub also involves GitHub’s services.
Information may be disclosed to service providers as needed for these functions, to comply with law, protect rights and security, or in connection with a business transfer subject to applicable protections. Providers may process information in countries other than yours.
Retention and your requests
We retain information for the services you use, license administration, transaction records, security, legal obligations and dispute handling. Different records may need different retention periods; a request to close an account does not automatically erase financial records or licensing audit history.
Contact support@getboxrate.com to ask about access, correction or deletion of your information. We may need to verify your identity and explain information we must retain. Rights and exceptions depend on applicable law. Local application data and backups under your control must be managed separately.
Security and policy updates
We use access controls and other safeguards for our services, but no system can guarantee absolute security. Secure your own Windows host, carrier accounts, browser sessions and backups. Tell support promptly if you suspect unauthorized access.
Changes to this policy will appear here with an updated date. We will provide additional notice or seek consent where applicable law requires it. For privacy questions, contact support@getboxrate.com. The legal operator is identified in our Terms & License Agreement.