30-day license refund window
You may request a refund of a new paid BoxRate license within 30 days of purchase. Contact us within that window using the email associated with your order. You do not need to buy support to request a refund.
The free trial is separate and does not create a charge. This policy does not limit mandatory refund or consumer rights that apply to your purchase.
How to request a refund
Email support@getboxrate.com with your order number, purchase email and the license or edition involved. You can also contact support from your customer account. You may tell us why you are requesting the refund so we can improve the product.
Do not send full payment-card details, carrier credentials or a license’s activation secrets. We may verify the purchase and requester before processing the refund.
What happens to the license
A full refund of a license purchase ends the entitlement and revokes the refunded license. Stop using the refunded license and do not reinstall or redistribute it.
Revocation is checked online. An existing offline activation pass may remain technically usable until it ends, but it does not extend your right to use a refunded license. Your local business data is not automatically deleted by the refund process.
Support, updates and partial refunds
For separately purchased support or update renewals, contact support with the order details so we can review the applicable purchase terms. Refunding support coverage alone does not revoke an independently valid permanent base license.
If a partial refund is agreed, we will explain which rights or coverage it affects. Do not assume that a partial refund cancels every license on the account.
Refund processing
Refunds are processed through the original payment provider to the original payment method where supported. The time until the credit appears depends on Stripe, your bank and payment method. We cannot guarantee a bank posting date.
After the 30-day window, contact support about a payment error, duplicate charge or other concern. Requests outside the standard window are reviewed individually, subject to applicable law. Questions about this policy can be sent to support@getboxrate.com.