BoxRate / Help

Contact & Support

Choose the right place for product questions, licensing help or an existing order.

Customer support

Questions about installation, activation, your license, a refund or an existing order?

support@getboxrate.com

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Sales & walkthroughs

Tell us how you ship. We can help you compare editions and arrange a product demonstration.

info@getboxrate.com

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Before contacting support

Include your purchase email, order number if relevant, app version and the exact error message. For activation problems, include the Machine ID or Installation ID displayed on the License page.

Share only the information needed to explain the problem.

Quick answers

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Frequently asked questions
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